Shipping information

How do I change the details about my order?

If you are aware of a mailing address or a payment error, just give us an e-mail as soon as possible. We'll be helping you to correct the details.

Please note: within 24 hours, we will only adjust the details of your order. Please check the order confirmation email, which is sent to you right after your order is placed, to check all the details.

When can I get the tracking number?

Both orders are processed and delivered out from our Asian warehouse. For your order to be handled, please have extra time during the holidays and sales seasons.

For the stock and shipping, the in-store approach will take from 2-5 business days. Then, once your order is ready for shipping, the tracking will be available and delivered to you.

Please contact us if you do not obtain a tracking confirmation after 5 working days from the day you have made your order.

When we are unable to process your order due to inaccurate or insufficient payment or incorrect address details, your order processing may be delayed.

How do I search my package?

When your order is delivered, we will send you a Shipping Confirmation email with your tracking number. Your order will be transported by our shipping company to the US and delivered by USPS.

To track the shipment, simply use the tracking number given in the USPS tracking system or via this connection: https://www.17track.net/en  to track the package

For how long am I supposed to keep an entity with me?

Due to variables that often affect foreign exports, such as holidays, taxes, and weather delays, we can only offer an estimate of shipping times. If some of the explanations above are included with your kit, we pledge to keep you updated with as much information as is available to us.

Then the estimated arrival date is determined with the formula below:

Estimated Date of Delivery = Purchasing Date + 2-5 working days (stocking process) + Estimated shipping time (chart below)

Location
Estimate shipping time
Shipping fee
United State10-25 working days4.99 USD/ order
Free shipping for order over 49 USD.
Canada, Europe, Australia15-40 workings days6.99 USD/ order
Free shipping for order over 49 USD.
Rest of the world20-15 working days6.99 USD/ order
Free shipping for order over 49 USD.

*NOTE: WE CAN NOT SHIP TO MILITARY ADRESS.

We will refund the cost of delivery (or give a 10% refund if shipment was free) of any item that takes longer to arrive at your destination than the following timeframes to back up our promise and pledge to you.

  • USA (Mainland): 40 days
  • USA (others): 45 days
  • Canada: 40 days;
  • Australia: 40 days
  • New Zealand: 40 days
  • United Kingdom: 45 days
  • The rest of the world: 60 days

Shopping at Risk Fee

If the goods do not appear for any reason within 60 days, you will be refunded for the service in full. This, to you, is our promise! If a missed order happens via support@nowwest.com, please let us know. We will verify (it normally takes 3-5 business days) and give you another one after a decision has been drawn.

Customs and taxation

Nowwest is not responsible for destination country tax and/or any duty charge that may incur. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country.


Nowwest will not be responsible for any Duties, Taxes, or Customs fees under any circumstances.

If the order arrives at your country and...

- The customer refuses to accept the package

- A number of attempts are made in the country of destination to deliver the package.

We reserve the right to abandon the package(s) and will not be responsible for any refund.

If you have any questions or comments, please do not hesitate to contact us through:

Email: support@nowwest.com